Article abstract total quality management tqm has been employed in many areas of government to improve team building and customer service in the . The failure of government productivity efforts to improve the quality of public service bas prompted calls for the complete overhaul of management . As a means of improving an organizations performance the principles of total quality management tqm have been widely utilized by the public sector . Total quality management is often thought of as something done in the manufacturing sector total quality management tqm is attracting growing attention . Total quality management in the public sector colin morgan on amazoncom free shipping on qualifying offers for public sector managers explains how
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