The failure of government productivity efforts to improve the quality of public service bas prompted calls for the complete overhaul of management . As a means of improving an organizations performance the principles of total quality management tqm have been widely utilized by the public sector . Portland state university pdxscholar dissertations and theses dissertations and theses 1994 total quality management the case for the public sector a. Options for accessing this content if you are a society or association member and require assistance with obtaining online access instructions please contact our . Total quality management tqm has been employed in many areas of government to improve team building and customer service in the workplace and to focus
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